Last Updated: November 2025
Thank you for shopping with Frandy Car Parts, operated by PAT SERVICES FT LLC.
We take pride in providing high-quality used and replacement auto parts that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, please review our policy below.
1. Eligibility for Return or Replacement
Our return and refund policy lasts 30 days from the date of delivery.
If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
To be eligible for a return or replacement:
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The item must be unused, uninstalled, and in the same condition as received.
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It must be returned in its original packaging with all labels, parts, and documentation intact.
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A return authorization (RMA) must be obtained from our support team before sending any product back.
2. Non-Returnable Items
Certain products are not eligible for return, including:
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Electrical parts or sensors (once installed or connected)
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Custom or special-order items
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Products damaged during installation or due to improper handling
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Items returned without authorization or beyond the 30-day period
3. Return Process
To initiate a return, please contact our support team at:
📧 support@frandycarparts.shop
📞 +1 (682) 254-6683
Please include the following details:
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Your Order Number
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Part Name/Description
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Reason for Return
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Photos or Videos (if applicable, showing the issue)
Once your request is reviewed and approved, we’ll provide return instructions and a Return Authorization Number (RMA).
Note:
Unauthorized returns will not be accepted or processed.
4. Inspection and Approval
After we receive your returned item, our quality team will inspect it to verify the condition and reason for return.
If the return is approved:
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A replacement part will be shipped, or
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A refund will be issued to your original payment method (depending on your preference).
If the item is not in its original condition or is missing components, a restocking fee (up to 25%) may apply, or the return may be rejected.
5. Refund Timeline
Once approved, refunds are typically processed within 5–10 business days.
The time it takes for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Shipping Costs
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Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
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Original shipping charges are non-refundable.
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For defective or incorrect items, we will provide a prepaid shipping label.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with pictures or videos.
We will arrange a quick replacement or issue a full refund after verification.
8. Cancellations
Orders can be canceled within 24 hours of purchase before shipping. Once an order has been shipped, cancellation requests will not be accepted — a return will have to be initiated after delivery.
9. Contact Us
If you have any questions or need assistance with your order, please contact us:
Frandy Car Parts (PAT SERVICES FT LLC)
📍 6179 Wauconda Way West, Lake Worth, FL 33463
📞 +1 (682) 254-6683
📧 support@frandycarparts.shop
🌐 www.frandycarparts.shop